Standard ground shipping (untracked) is offered at no cost on all orders, regardless of delivery destination. We also offer express shipping (trackable) for an additional fee. Express shipping options and associated fees are calculated during checkout based on real time shpping rates.
Import Taxes: Please be aware that International orders may be required to pay import taxes upon receipt.
Proper products ordered through StudioProper.com.au ship via Australia Post nationally, and USPS globally. Orders placed through StudioProper.com ship via USPS or Fedex both nationally and globally. We update our Facebook and Twitter accounts regularly with production and shipping timelines during periods of heavy demand.
If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for any unused and non-customized products for up to 30 days from the original purchase date. If we receive your request after 30 days, we will issue you a web store credit for the full sub-total amount.
We are able to refund the price you paid for the product, but not the shipping costs if paid.
Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost products that are being returned to us.
We ask that you are responsible for shipping costs and tracking if exchanging or returning a product.
Level 1, 67 St John Street
Windsor, VIC 3181
1409 S Lilac Ave,
Important: Please contact firstname.lastname@example.org to request an RMA prior to shipping your product back to us.