Free Global Shipping.
Orders typically ship within 24 hours from one of our regional fulfilment centers.
Standard ground shipping (untracked) is offered at no cost on all orders, regardless of delivery destination. We also offer express shipping (trackable) for an additional fee. Express shipping options and associated fees are calculated during checkout based on real time shpping rates.
Import Taxes: Please be aware that International orders may be required to pay import taxes upon receipt.
Proper ships via Australia Post and USPS globally. We update our Facebook and Twitter accounts regularly with production and shipping timelines during periods of heavy demand.
It is important to note that our standard (free) shipping service does not include any tracking information, and delivery times can vary depending on your local customs processing times and forwarding mail service.
If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for any unused and non-customized products for up to 30 days from the original purchase date. If we receive your request after 30 days, we will issue you a web store credit for the full sub-total amount.
Returns & Exchanges.
We are able to refund the price you paid for the product, but not the shipping costs if paid.
Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost or damaged products that are being returned to us. Note that any returns arriving in damaged condition will not be refundable.
We ask that you are responsible for shipping costs and tracking if exchanging or returning a product.
Returns & Exchanges Mailing Address.
2-24 Wonderland Drive Dock 01
Eastern Creek, NSW 2766
1409 S Lilac Ave,
Bloomington, CA, 92316
Important: Please contact firstname.lastname@example.org to request an RMA prior to shipping your product back to us.